On January 6th, we received the exciting news that Elan Industries is now officially certified under ISO 9001:2015. This advancement from our previous certification in ISO 9001:2008 demonstrates how we continually work on improvements in our processes to assure quality, efficiency and customer satisfaction.
So what does having ISO really mean for Elan and our customers?
ISO Certification Means Continuous Improvement
ISO stands for International Organization for Standardization. The Greeks would say that it comes from the root of a Greek word isos that has a meaning of equal or identical (repeatable in process). ISO represents process control that allows us to assure compliance to requirements, align operational needs, manage risk and provide for continuous improvement.
ISO Certification Means internal Uniformity
ISO helps our company bring our key business processes to light and represent them in a way that is understood clearly by everyone in the company. Our quality management system gives us a way to accurately describe the processes that make up our business operating system and demonstrate their relationship and interaction with one another. The commitment is to demonstrate that our business operating system is effective and exceeding our customer expectations and meeting our internal business objectives.
ISO Certification Means Higher Quality Products with Repeatability
It means that our innovative, customer-focused products are designed and manufactured using the Elan processes that create the highest quality results with efficiency and repeatability. It also provides that inside Elan and with our customers, we are working as a productive team towards a unified goal, with intelligent quality management systems in place to deliver the best products into our markets.
ISO Certification Means Commitment and Teamwork
Our journey to certification began internally last March, when we evaluated our existing processes to align them with the new requirements. Since our documentation and processes were already well established with ISO 9001:2008, we only had to make minor changes to our quality management system. In this journey, we took the time to reassess our key business processes and allowed for team discussions that really focused on continuous improvement.
One of the most important improvements that we accomplished in 2016 was to conduct training with six of our key staff members to become certified internal ISO auditors. This provides Elan with key resources to audit our departments and processes throughout the year and create a constant improvement culture using our own people. The training included interpretation and application of: ISO 9001:2015, quality management systems requirements and ISO 19011:2011, Guidelines for auditing quality systems.
Our final audit was conducted in December of 2016 by Perry Johnson Registrars, Inc. They notified us last month of our achievement to the new standard!
Thanks to all of you who motivate us to continuous improvement every day. We are proud to serve you as an ISO 9001:2015 company!