Last fall, Elan embarked on a journey to implement the Entrepreneurial Operating System (EOS).
What is EOS? In simplest terms, it’s a proactive operating plan to support ongoing success that takes into account our short and long-term goals, with an analysis of our keys to success.
Why EOS? In 1999, Elan Industries began providing custom controls from scratch to commercial foodservice, premium residential appliance and industrial clients. We now count among our customers some of the most respected OEMs in these markets. These firms utilize Elan controls to present unique looks, phenomenal performance and the utmost quality in their equipment. Along the way, Elan implemented ISO, APQP design, 5S and other best practices. These programs improved our products, quality, internal processes, design methodology, etc. and showed our commitment to doing things the right way.
EOS applies the same focus to how our business operates! As a business owner, it is easy to believe that dramatic growth like ours (growth of more than 50 percent in one year!), validates a sound business methodology, and to an extent, this is true. But as growth brings growing pains, we looked to the firms we work with and admire and realized a proactive operating plan like EOS would be critical to support ongoing success.
- Within Elan, we needed to identify the ‘special sauce’ that got us here, so it will remain a key component as Elan grows.
- Externally, our customers expect the Elan ‘special sauce’ but they also consider supply chain risk. As a supplier, it is simply good business to be….a good business!
What’s Different at Elan with EOS?
Since we began our EOS journey, we now have a senior management team with 100+ years combined experience managing and developing technically based firms, including two owners who are 100 percent engaged in the day-to-day business.
Our five core values have been identified, documented and moved throughout Elan, starting with our number one core value, Customer Focus. In fact, our core values are now a key basis in hiring talent. We target and monitor meaningful metrics throughout our organization in engineering, production, quality, accounting, etc.
What does EOS mean for our customers?
EOS drives ‘how we do what we do’, helping Elan to grow while continuing to deliver the world class controls, support and experience our customers have come to expect.
If you would like to discuss this further, please reach out to me at firstname.lastname@example.org or 630-679-2000 ext 2022. Thanks!